Overview What's Included Resources Support Get It Get It Sun GlassFish Portfolio is a price-performance leader, with flexible pricing options that let you scale as you grow - plus unmatched levels of enterprise-class support. Contact Sun Contact Sun Now Contact Sales Call Sun Toll Free GlassFish Portfolio Basic Silver Gold Platinum   Buy It Now Buy It Now Buy It Now Talk to Sun Unlimited Subscription Unlimited Subscription N/A N/A Yes Talk to Sun Yes Talk to Sun Software GlassFish Enterprise Server Yes Yes Yes Yes GlassFish Web Stack 6 Yes Yes Yes Yes Java System Web Server/Proxy Server   Yes Yes Yes Message Queue   Yes Yes Yes GlassFish Web Space Server Note 4 Note 4 Note 4 Included in Unlimited Note 4 Included in Unlimited GlassFish ESB Note 5 Note 5 Note 5 Included in Unlimited Note 5 Included in Unlimited Add-on Products and Services GlassFish HADB     Yes Yes Enterprise Manager -SNMP Monitoring -Perfomance Monitor -Perfomance Advisor     Yes Yes Problem Resolution Support Number of Incidents N/A Unlimited Unlimited Unlimited Number of Customer Support Contacts N/A Unlimited (determined by customer) Unlimited (determined by customer) Unlimited (determined by customer) Online Tehnical Support N/A 24x7 24x7 24x7 Telephone Technical Support N/A 12x5 24x7 24x7 Response Time N/A 4 hours Live Call Transfer Live Call Transfer Software Releases and Updates Yes Yes Yes Yes Web-based Case Management   Yes Yes Yes Sun Alerts and Notifications   Yes Yes Yes Sun VIP Interoperability Support     Yes Yes Self Help Support Knowledge Base Yes Yes Yes Yes Training SunSpectrum eLearing Library     Yes 3 Yes 3 Account Management Customer Advocate       Yes Customer focused support team       Yes Proactive Case Management       Yes Scheduled Status Calls       Yes Scheduled Onsite Visits       Yes Scheduled Environment & Performance Review       Yes 1 - For prices outside the United States, choose a subscription via the Buy Now button and then choose your currency. Per Server pricing is for each physical server or if the physical server is using virtualization technology (xVM, zones, etc), the Per Server pricing is 1 Per Server per 4 virtual servers 2 - Minimum revenue level required for Premium Plus Support - USD$150,000 minimum - Premium support level is default support level under USD$150,000 3 - SunSpectrum customers receive 2% of the ACV for contracts that meet the minimum threshold of USD$135K (with a cap of USD$50k per annum) 4 - Sun GlassFish Web Space Server is included in GlassFish Portfolio Gold and Platinum Unlimited, but must be purchased separately when buying any of the GlassFish Portfolio Per Server offerings 5 - Sun GlassFish ESB is included in GlassFish Portfolio Gold and Platinum Unlimited, but must be purchased separately when buying any of the GlassFish Portfolio Per Server offerings 6 - GlassFish Web Stack  includes Apache HTTPd, LigHTTPD, Tomcat, memcached, Squid, mod_jk, mod_perl, mod_ruby Back to top

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